Our support team is ready to help with account questions, payment or bonus enquiries, technical issues and general feedback. Contact us via live chat, email or phone for a quick, practical response; we aim to resolve most queries promptly and can guide you through verification, deposits, withdrawals and responsible-gambling tools. UK players are welcome to ask about offers, VIP status or account security at any time. If you prefer, request a callback or check ticket status in your account.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat and email; typical response under 1 hour) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (partner team replies within 48 hours) |
| Phone | +44 20 7946 0321 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat and email 24/7; phone Mon-Fri, 09:00-18:00 |
For detailed requests, account-related issues or matters requiring documents, please email [email protected]. Email is the preferred contact method because it allows attachments and creates a clear record. Include a concise subject line, your account username and up-to-date contact details so the team can process your request quickly and avoid unnecessary delays.
Our support team aims to respond promptly; most inquiries are answered within one business day. Simple account or payment questions are usually resolved on first contact, while more complex issues such as KYC checks or disputed transactions may take longer to investigate and could require additional documentation. We will keep you updated throughout the process.
Your feedback, suggestions or ideas are welcome. Tell the team what works, what could be simpler or which features you'd like to see. All feedback is reviewed carefully and used to improve the service and user experience. Thank you for taking the time to help make the site better for all players.
