At Slots Amigo we take safer gambling seriously. We want every player to enjoy controlled play in a safe environment, so our policies and tools are designed to protect player welfare, prevent harm and support anyone who needs help. We work with players and professional services to encourage responsible habits and quick intervention where needed.
We expect players to be 18+ and we use identity checks and routine account verification to confirm age and identity. We monitor account activity for signs of harm and intervene where indicators appear, offering tailored support, temporary limits or account reviews. Staff receive training to recognise vulnerability and respond appropriately.
Players can set daily, weekly and monthly deposit limits that suit their finances. Limits can be lowered immediately from the Responsible Gambling area and will take effect within 24 hours. We encourage everyone to set a sensible default and adjust only after reflection.
Loss limits help control how much is spent over a chosen period. Soft alerts notify players when they approach a limit and play is paused automatically if the agreed threshold is reached. These limits are available in the account settings and can be adjusted downwards at any time.
Short-term time-outs (for 24 hours up to 30 days) and longer self-exclusion options are available for anyone who needs a break. During a time-out the account is inaccessible and deposits are blocked. For longer self-exclusion we will close the account and follow agreed procedures to help return funds where appropriate.
Watch for changes such as spending more than intended, chasing losses, neglecting work or family, hiding activity, or sudden changes in deposit patterns. If you, or someone you know, shows these signs contact our support team via your account for immediate help and options.
Set budgets and stick to them, use deposit and loss limits, schedule regular breaks and avoid gambling when stressed or upset. Keep a spending log and use the session reminders available in your account. If you feel gambling is becoming a problem, consider a time-out or self-exclusion and seek independent advice.
If you need extra help contact recognised support services such as GamCare, GambleAware or the National Gambling Helpline. GAMSTOP provides a national self-exclusion scheme for UK players. These organisations offer confidential advice, counselling and practical tools to manage gambling. If you prefer, our support team at SlotsAmigo can point you to suitable services and discuss temporary restrictions on your account.
