These Terms and Conditions set out the rules that govern use of the online gaming and betting services operated by Slots Amigo and explain the contractual relationship between the company and its users. They describe account-holder responsibilities, eligibility, acceptable use, promotion rules, deposits and withdrawals, dispute procedures and how we update these terms. By registering or using the service you agree to comply with these terms and any additional terms that may apply to specific promotions or products.
Account holders must provide accurate, complete and up‑to‑date information and are responsible for maintaining the confidentiality of their account credentials. Accounts must be used only by the named holder; account sharing, transfer or permitting access by others is prohibited. You must notify us immediately if you suspect unauthorised access or loss of credentials.
We may require identity and address verification (KYC) before allowing certain transactions or changes to an account. Account suspension, withdrawal restrictions or closure may follow if verification is not completed, if false information is provided, or if suspicious activity is detected.
To use the service you must be at least 18 years old (or the legal gambling age in your jurisdiction, if higher) and not located in a restricted territory. Eligibility checks include age verification and geolocation. We reserve the right to refuse registration or service where local law or our policies prohibit participation.
Users must use the platform lawfully and fairly. Prohibited conduct includes fraud, money laundering, chargeback abuse, collusion, use of automated playing tools (bots) and any attempt to manipulate games or systems. Creating multiple accounts, exploiting promotions through fraudulent means, or otherwise abusing the service may lead to cancellation of wagers, forfeiture of funds and account closure.
The operator — running under the SlotsAmigo brand in this service — will investigate suspected breaches and take appropriate action in line with these terms.
Promotions are subject to specific terms and conditions which form part of these Terms. Typical rules may include minimum deposit requirements, wagering contributions, game restrictions, maximum bet limits while bonus funds are active and expiry periods. Abuse of promotional offers may result in voiding of bonuses and removal of winnings. Only one promotional offer may be active where restricted by the offer terms.
Deposits must be made from payment methods held in the account holder’s name. Withdrawals are subject to identity verification and may be declined, delayed or subject to additional checks to satisfy anti‑money‑laundering and fraud prevention requirements. Processing times and limits vary by payment method and by account status; fees charged by payment providers are the user’s responsibility.
We may place holds on withdrawals while we complete checks. Repeated or high‑value withdrawal requests may require additional documentation and may be processed according to any applicable withdrawal limits.
If you have a dispute you should contact support in writing and provide relevant details and documentation. We will investigate and aim to respond within a reasonable period. If the matter cannot be resolved directly, either party may seek escalation through applicable external dispute resolution mechanisms where available under relevant law.
We may amend these Terms from time to time. Material changes will be notified by email or posted on the platform. Continued use of the service after changes are posted indicates acceptance of the revised Terms. It is your responsibility to review the Terms regularly.
