Support is available to assist with questions, account-related issues, technical concerns or general feedback. Players can reach the team through convenient channels including 24/7 live chat for immediate help, email for document submission and formal enquiries, and telephone for complex account matters. A ticketed case system and callback option help track requests; customers receive a reference number for follow-up. Support material and safer-gambling guidance are available in the account portal.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat, email escalation; ticketed cases) |
| General enquiries | [email protected] (press and corporate enquiries; email replies within 4 business hours) |
| Affiliate enquiries | [email protected] (partner programme; responses within 48 hours) |
| Phone | +44 20 7930 4826 (callback request via account portal) |
| Working hours | Mon–Fri, 09:00–18:00 (phone & email) |
For detailed enquiries, account issues or any matter needing documents or extended explanation, please email [email protected]. Email is the preferred contact method as it allows secure sharing of information and a clear audit trail. Include a concise subject line, your account username and up-to-date contact details to help us process your request promptly and avoid unnecessary delays.
Support enquiries are typically handled promptly: most are answered within one business day. More complex matters — such as KYC clarifications, technical investigations or payment disputes — may require additional time while specialists review the case. Customers will receive an initial acknowledgement quickly, and the support team will update progress until the issue is resolved.
Players are invited to share feedback, suggestions or ideas to improve the website. All submissions are reviewed carefully by the customer experience team and used to refine features, correct issues and improve usability. Please include clear details and contact preferences where applicable so responses or follow-ups can be provided when appropriate.
