Responsible Gambling at Slots Amigo Casino

At Slots Amigo we take safer gambling seriously. We want every customer to enjoy entertainment while keeping play under control, so we provide clear tools, guidance and support to help you manage your account and recognise risky behaviour.

Our player protection principles

We aim to promote responsible play by offering practical controls and by making help easy to access. We respect your right to set limits and to take breaks. Our approach is based on prevention, early intervention and clear information so you can make informed choices about your play.

Activity-control tools

We provide a range of controls you can use at any time from your account settings. These tools are designed to give you immediate control over how much and how often you play.

Deposit limits

You can set daily, weekly or monthly deposit limits to restrict how much you add to your account. Limits can usually be increased or decreased through your account area, subject to any required verification and a cooling-off period for increases.

Loss limits

Loss limits can help prevent large, unplanned spend. You can choose a limit that suits your budget and review it at any time. If you reach your loss limit, play will be restricted until the next limit period begins.

Time limits and account breaks

Session timers and time-out options are available to remind you how long you have been playing and to allow short breaks from the site. You can take a temporary pause from your account for 24 hours or longer, depending on your preference.

Self-exclusion

If you need a longer break, you can self-exclude. Self-exclusion will restrict your access for the chosen period and can be extended or made permanent if required. To arrange self-exclusion or to discuss options, contact our support team.

Recognising signs of problematic behaviour

Look out for warning signs such as spending more than intended, chasing losses, neglecting other responsibilities, or hiding gambling activity. If you notice these behaviours in yourself or someone close to you, act early and seek help.

Tips for staying in control

Set budgets before you play, use deposit and time limits, avoid playing when stressed or distracted, and never gamble with money you need for essentials. Regularly review your account history to keep track of activity and adjust limits as needed.

Professional help and support organisations

If you or someone you care about needs specialist support, organisations such as GamCare and GambleAware offer confidential advice and treatment options in the UK. For immediate assistance with your account or to set restrictions, contact our support team via live chat or email at [email protected]. We are here to help and will treat requests with care and confidentiality.

If you prefer, you can also seek independent help from your GP or local support services. Taking the first step to ask for help is important and we encourage anyone who is worried to reach out.